Grievance Policy

Overview

At Wiki Duniya, we strive to provide a safe and trustworthy platform. We welcome feedback and take all complaints seriously. This policy outlines how users and third parties can report concerns, and how we manage those reports.

Types of Grievances Covered

We accept complaints related to:

• Illegal or unlawful content posted on Wiki Duniya.
• Content violating our Terms of Use or Content Policy.
• Technical issues affecting user experience.

Reporting Process

• Complaints should be submitted through the “Report This Page” button on individual profile pages or via the Legal Request Form available on our website.
• We do not accept complaints via phone or unsolicited emails to ensure a clear and traceable process.

Acknowledgment and Resolution

• Upon receiving a complaint through official channels, we will acknowledge receipt within 48 hours.
• We will review the complaint in a timely manner and take appropriate action based on our policies and applicable laws.
• Removal or disabling of content will be done if found in violation, in accordance with Indian IT laws and platform guidelines.

Limitations and Disclaimers

• Wiki Duniya acts as an intermediary platform and does not control or verify user-generated content prior to publication.
• While we strive to act promptly, some grievances may require additional time or legal processes to resolve.
• We do not guarantee the outcome of any complaint or the removal of content beyond our control.
• This policy does not create any additional legal obligations beyond applicable laws and platform terms.

Policy Updates

Wiki Duniya reserves the right to modify this policy as needed. Updates will be posted on the website with the effective date.